My device doesn't ring or vibrate when I receive a call or message
Try the following actions:
• On the home screen, swipe down from the top of the screen. Verify that the
Do Not Disturb profile
isn't the active profile.
• If you created a custom notification for a contact, verify that the
Sound and the Vibration settings are
turned on for the contact.
Phone and voice
• If you created app-specific notifications, in the app settings in the active profile, verify that the
Vibrate settings are turned on.