What to do if your device is lost or stolen
If you have BlackBerry Protect set up on your BlackBerry device, visit
and sign in with your BlackBerry ID. From the BlackBerry Protect website, you can:
• Lock your device and change your device password
Security and backup
• Add a message to the home screen of your device
• View the location of your device on a map
• Delete all of the data on your device
• Flag your device as stolen
If your device is not connected to the wireless network, or if the data services are turned off, you should
still try to lock your device and delete your data by using the BlackBerry Protect website. The next time
your device connects to a wireless network, or data services are turned on, your device is designed to
lock and to wipe all the data.
If you don't have BlackBerry Protect set up on your device, contact your service provider or your
administrator and report your device as lost or stolen. Your service provider or administrator has the
ability to remotely lock your device and delete your data.
If you suspect your device was stolen and you locate your device by using the BlackBerry Protect
website, contact your local law enforcement agency to retrieve your device. Don't try to retrieve your
device on your own.