Wiping your device to delete your device data
Before you switch to a new device or give away your current BlackBerry device, you should wipe it. A
security wipe is designed to permanently delete all of the data on your device so it can't be recovered.
This data includes email accounts, downloaded apps, media files, documents, browser bookmarks, and
settings. A security wipe is also designed to turn off BlackBerry Protect so that another person can set
up the device.
Security and backup
If you have the BlackBerry Protect anti-theft feature turned on, to complete the security wipe, you must
enter your BlackBerry ID.
Wipe your device
Before you wipe your BlackBerry device, consider backing up your data on a computer. You can use
BlackBerry Link to back up your device data. To download the latest version of BlackBerry Link to your
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Security Wipe.
3. Do one of the following:
Delete Data. Type the password for your BlackBerry ID. Tap Verify.
• Type blackberry. Tap Delete Data.
When the security wipe is completed, your device turns off automatically. To turn on your device,
Power/Lock key. When the security wipe is completed, BlackBerry Protect is also turned
off. To turn on BlackBerry Protect, tap
Settings > BlackBerry Protect.
Tip: If you plan to give away or recycle your device, remember to also remove your SIM card and media