Wipe data from your media card
To help protect your privacy, you can permanently delete all of your media card data. Depending on the
amount of data, this process might take some time.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Storage and Access.
3. Tap Erase Media Card.
To use the media card again, you must format it.
Turn on encryption
Your BlackBerry device creates and stores an encryption key when you turn on encryption. Your device
uses this encryption key to access encrypted files on your media card.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Encryption.
3. Do any of the following:
• Turn on the
Device Encryption switch.
• Turn on the
Media Card Encryption switch.
Settings
User Guide
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CAUTION: Turn off encryption or back up your encrypted media card files before a security wipe. A
security wipe is designed to delete your device data including the encryption key. Without the encryption
key, your device can’t access your encrypted media card files.