My previous device doesn't detect my new BlackBerry 10 device
When you use a Wi-Fi network and the Device Switch app to switch devices, your devices might not be
able to connect if you use a corporate, academic, or public Wi-Fi network. When you switch devices, try
using a home network that allows connections.
If you use a home network to connect your devices and you still can’t connect your devices, try the
1. Unplug your router from the power source and restart both devices.
2. Wait 30 seconds.
3. Plug in the router and make sure that it’s turned on.
4. Wait 2 minutes.
5. Move both devices approximately 3 feet (1.83 m) from the router.
6. Turn on both devices.
7. Try running the Device Switch app again.
The Device Switch app is supported by Media Mushroom. For questions or more info, visit
or contact Media Mushroom at